How we collect and protect your information
Last updated: September 2026
This Privacy Policy describes how 4Drive Spain collects, uses and protects personal information you provide when using our website or services. We are committed to ensuring your data is handled responsibly and transparently.
4Drive Spain operates the website 4drivespain.com, providing vehicle booking services across Spain. Our registered office is located at Centro, Malaga, Spain. You can reach us by email at [email protected] during business hours Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).
When you interact with our website, you entrust us with certain information. This policy explains what we collect, why we need it, and how we safeguard it.
We collect information you voluntarily provide through our contact form, review submission form, or email correspondence. This typically includes your name, email address, and the content of your message or review. We need this data to respond to your enquiries and, with your consent, to publish reviews on our website.
Our web server automatically logs technical information when you visit our site. This includes your IP address, browser type, operating system, referring page, pages visited, and timestamps. These logs help us maintain site security, troubleshoot technical issues, and understand how visitors navigate our platform.
We do not collect payment card details directly. Card transactions for the booking advance are processed by a secure third-party payment processor that complies with industry standards.
When you make a booking through our website, you provide information such as your name, contact details, driving licence details, pick-up and drop-off preferences, and any special requests. This booking data is transmitted to our booking system and shared with the local vehicle rental company that will supply your vehicle.
The rental company requires this information to prepare the rental agreement, verify your eligibility to drive, arrange vehicle handover, and provide support during your rental period. You will sign the rental agreement directly with the rental company upon collection, and their own privacy practices will apply to how they handle your data thereafter.
Your booking confirmation and voucher, which contain the rental company's contact details and booking reference, are sent to the email address you provide.
Our website uses cookies - small text files stored on your device - to improve your experience and analyse site usage. Session cookies remember your selections as you navigate between pages. Persistent cookies help us recognise returning visitors and understand long-term browsing patterns.
We use analytics tools to collect aggregated, anonymised statistics about website traffic, including page views, session duration, geographic distribution of visitors, and device types. This information helps us identify popular content, optimise site performance, and plan improvements.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site, such as the booking form, but will not prevent you from browsing informational pages.
We use the information we collect for several purposes. Contact form submissions and emails allow us to respond to your questions, address concerns, and provide customer support. Review submissions, with your permission, are published on our reviews page to help other visitors make informed decisions.
Booking data is used to process your reservation, coordinate with the rental company, send you confirmation and reminder emails, and handle any modifications or issues that arise before or during your rental. Technical logs and analytics data help us monitor site security, diagnose errors, improve navigation, and develop new features based on user behaviour.
We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or trade your data to third parties for their marketing purposes.
We share your booking information with the specific rental company fulfilling your reservation. This sharing is necessary to complete the service you have requested. Each rental company operates independently and is responsible for its own data handling practices once the vehicle is handed over.
We may share data with trusted service providers who assist us in operating our website, processing payments, or sending emails, provided these parties agree to keep the information confidential and use it only for the purposes we specify.
We will disclose personal information if required by law, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
We retain booking data for administrative and legal purposes, typically for a period consistent with applicable tax and accounting regulations. Contact form messages and email correspondence are kept as long as necessary to address your enquiry and for a reasonable period thereafter in case of follow-up questions.
Technical logs are retained for security and operational purposes, usually for a limited time before being automatically deleted or anonymised. Analytics data is stored in aggregated, non-identifiable form indefinitely to support long-term trend analysis.
If you request deletion of your data, we will erase it unless we have a legitimate legal obligation to retain certain records.
You have the right to access the personal information we hold about you and to request a copy in a commonly used electronic format. You may ask us to correct inaccurate data, delete your information, or restrict its processing under certain circumstances.
You have the right to object to our use of your data for specific purposes and to withdraw consent where processing is based on your consent. You also have the right to lodge a complaint with a data protection authority if you believe we have not handled your information appropriately.
To exercise any of these rights, please contact us using the details in the next section. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to discuss how we handle your information, please email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1). We aim to respond to all privacy-related enquiries promptly and thoroughly.
We review and update this policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised.